Terms of Use

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Welcome to the Castar Marketing website. These Terms of Use govern your access to and use of our website, services, and products. By accessing or using our website, you agree to be bound by these terms. If you do not agree to these terms, please do not use our website or services.

1. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy and Cookie Policy, which are incorporated by reference. These terms apply to all visitors, users, and others who access or use our website.

We reserve the right to update, change, or modify these Terms of Use at any time without prior notice. Your continued use of the website after any such changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically to stay informed of any updates.

2. Use of Website

2.1 Permitted Use

You may use our website for lawful purposes only, including:

  • Browsing product information about the CleanMate V9 robot vacuum
  • Submitting inquiries through our contact form
  • Accessing our legal policies and company information
  • Learning about our products and services

2.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Using the website for any unlawful purpose or in violation of these Terms of Use
  • Attempting to gain unauthorized access to our website, servers, systems, or networks
  • Interfering with or disrupting the operation of the website or the servers and networks connected to it
  • Using any automated means, including robots, spiders, or scrapers, to access or collect information from the website without our prior written permission
  • Transmitting viruses, malware, or any other harmful code or technology
  • Impersonating another person or entity, or falsely representing your affiliation with any person or organization
  • Collecting or harvesting personal information of other users without their consent
  • Using the website to send spam, advertising, or unsolicited communications
  • Violating any applicable local, state, national, or international laws or regulations

3. Intellectual Property Rights

3.1 Ownership

All content on this website, including but not limited to text, graphics, logos, images, videos, audio, software, and design, is the property of Castar Marketing or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws.

The following are trademarks or service marks of Castar Marketing:

  • Castar Marketing
  • Castar Robotics
  • CleanMate V9

3.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes only. This license does not include any right to:

  • Reproduce, modify, distribute, display, or perform any content from the website without our prior written consent
  • Use our trademarks, logos, or service marks without our prior written permission
  • Create derivative works based on our website content
  • Use any content for commercial purposes without a separate written agreement

3.3 User-Submitted Content

When you submit information through our contact form or communicate with us via email, you grant us a non-exclusive, royalty-free, perpetual license to use, store, and process that information for the purposes of responding to your inquiry and improving our services. We will handle your information in accordance with our Privacy Policy.

4. Product Information and Pricing

4.1 Product Descriptions

We strive to provide accurate and up-to-date information about the CleanMate V9 robot vacuum, including specifications, features, and pricing. However, we do not warrant that product descriptions, images, or other content on the website are accurate, complete, reliable, current, or error-free.

Product images are for illustration purposes only. Actual product appearance, color, and specifications may vary slightly from the images shown on the website.

4.2 Pricing

All prices listed on the website are in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) unless otherwise stated. We reserve the right to change prices at any time without prior notice. Any price changes will not affect orders that have already been confirmed.

4.3 Specifications

Product specifications are subject to change without notice. While we make every effort to ensure the accuracy of technical specifications, variations within stated tolerances are normal and do not constitute a defect or breach of warranty.

5. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Castar Marketing. These links are provided for your convenience only and do not imply endorsement or approval of the linked content.

We are not responsible for the content, accuracy, privacy policies, or practices of any third-party websites or services. You access third-party websites at your own risk and should review their terms of use and privacy policies before using them.

6. Disclaimers and Limitations of Liability

6.1 Website Disclaimer

This website and all content, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, Castar Marketing disclaims all warranties, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties regarding the accuracy, reliability, or completeness of website content
  • Warranties that the website will be uninterrupted, secure, or error-free
  • Warranties regarding the quality or suitability of any products or services obtained through the website

6.2 Limitation of Liability

To the maximum extent permitted by Indian law, Castar Marketing, its directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Your use or inability to use the website
  • Any errors, omissions, or inaccuracies in website content
  • Unauthorized access to or alteration of your data or communications
  • Interruptions or cessation of website functionality
  • Any conduct or content of third parties on the website or through linked websites
  • Any products or services obtained through the website

In no event shall our total liability to you for all damages, losses, or causes of action exceed the amount you paid to us, if any, or one hundred Indian Rupees (₹100), whichever is greater.

6.3 Product Liability

Our liability for product defects is limited to the remedies outlined in our Return Policy and the twelve-month warranty. We are not liable for any damages, injuries, or losses resulting from misuse, improper installation, failure to follow instructions, or unauthorized modifications to the product.

7. Indemnification

You agree to indemnify, defend, and hold harmless Castar Marketing, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from:

  • Your use of or access to the website
  • Your violation of these Terms of Use
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Any content you submit through the website
  • Your breach of any applicable laws or regulations

8. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in those policies.

We are committed to protecting your privacy in accordance with applicable Indian data protection laws and regulations. For detailed information, please review our Privacy Policy and Cookie Policy.

9. Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising out of or relating to these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

You agree to submit to the personal jurisdiction of these courts and waive any objection to venue or inconvenient forum.

10. Severability

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

11. Waiver

Our failure to enforce any right or provision of these Terms of Use shall not constitute a waiver of that right or provision. No waiver of any term of these terms shall be deemed a further or continuing waiver of that term or any other term.

12. Entire Agreement

These Terms of Use, together with our Privacy Policy, Cookie Policy, and Return Policy, constitute the entire agreement between you and Castar Marketing regarding your use of the website and supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral.

13. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Use or your use of our website, please contact us:

Castar Marketing
Unit 1401, B-Wing, Kanakia Wall Street
Andheri East, Mumbai, Maharashtra 400093, India

Phone: +91 22 4893 7700
Email: support@castar.marketing
Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

We appreciate your interest in Castar Marketing and the CleanMate V9 robot vacuum. Thank you for using our website responsibly and in accordance with these terms.