Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Castar Marketing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Information You Provide

When you interact with our website, particularly through our contact form, we may collect the following personal information that you voluntarily provide:

  • Contact Information: Full name, email address, phone number, and city
  • Inquiry Details: Any message or information you provide in the contact form
  • Consent Records: Your agreement to our Terms of Use, Privacy Policy, and Cookie Policy

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior through cookies and similar technologies:

  • Technical Data: IP address, browser type and version, operating system, device type
  • Usage Data: Pages visited, time spent on pages, navigation paths, date and time of visits
  • Analytics Data: Aggregated information about how visitors use our website to help us improve user experience

For more details about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Responding to Inquiries: To process and respond to your requests for information about our products and services
  • Customer Communication: To contact you via phone or email regarding your inquiry within the timeframe specified on our website
  • Service Improvement: To understand how visitors use our website and identify areas for improvement
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes in India
  • Security and Fraud Prevention: To protect our website, users, and business from fraudulent or malicious activity
  • Business Operations: To maintain records, analyze trends, and improve our overall business operations

3. Lawful Basis for Processing (Indian Context)

Under Indian data protection principles, we process your personal information based on the following lawful grounds:

  • Consent: You have explicitly agreed to our collection and use of your information by submitting the contact form and checking the consent box
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as responding to inquiries and improving our services, while ensuring your rights are protected
  • Legal Obligations: Processing may be required to comply with Indian laws and regulations

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Contact Form Data: We retain inquiry information for up to two years from the date of submission, or until you request deletion
  • Analytics and Cookies: Cookie data is typically retained for periods specified in our Cookie Policy, generally not exceeding one year
  • Legal Requirements: We may retain certain information longer if required by Indian law or for legitimate legal purposes such as dispute resolution

After the retention period expires, we securely delete or anonymize your personal information.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us with website hosting, email delivery, analytics, or customer support. These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Third-Party Services

Our website may use third-party analytics services to help us understand how visitors interact with our site. These services may collect information about your visits to our website and other sites. We use this information in aggregate form to improve our website and user experience. Common third-party services include:

  • Analytics Providers: Services that track website usage patterns and generate statistical reports
  • Email Service Providers: Platforms that help us send communications related to your inquiries

These third parties have their own privacy policies. We encourage you to review their policies to understand how they handle your data.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you
  • Correction: You can request that we correct any inaccurate or incomplete information
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions
  • Objection: You can object to our processing of your information for certain purposes
  • Withdrawal of Consent: You can withdraw consent for processing where we rely on consent as the lawful basis
  • Data Portability: You can request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within a reasonable timeframe, typically within thirty days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for data transmission
  • Access controls and authentication for our systems
  • Regular security assessments and updates
  • Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

9. Children's Privacy

Our website and services are not intended for individuals under the age of eighteen. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your personal information is primarily stored and processed in India. If we transfer your information outside of India, we will ensure appropriate safeguards are in place to protect your data in accordance with Indian data protection standards and applicable international frameworks.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Castar Marketing
Unit 1401, B-Wing, Kanakia Wall Street
Andheri East, Mumbai, Maharashtra 400093, India

Phone: +91 22 4893 7700
Email: support@castar.marketing
Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

We are committed to addressing your privacy concerns and will respond to your inquiries as promptly as possible.